Carole Houk is a conflict management consultant and attorney based in Washington, DC. Her firm, chiResolutions, LLC, specializes in the design of integrated conflict management systems for businesses and government, with a particular focus on the healthcare industry. Carole developed the Medical Ombudsman/Mediator Program (MEDIC+OM) in 2001 to resolve patient-provider disputes at the point of care.
She provides full consultancy services in early resolution programs for hospitals and medical centers, including disclosure training for providers, training and coaching for risk managers and other medical professionals in conflict engagement strategies, and effective communication to improve healthcare teams.
Areas of expertise
- Communication and Resolutions Programs for Healthcare
- Designing Comprehensive Conflict Management Systems for Organizations
- Facilitating Resolutions